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Privacy Policy
Last updated: 30/09/2025

Trusty Handy (doing business as “Trusty Handy”, “we”, “us” or “our”) respects and values the privacy of all users of our website and services. We collect and use data in the ways described in this policy, and in a manner consistent with our legal obligations and your rights under UK data protection law (Data Protection Act 2018 and UK GDPR).

This policy describes how, why, and when we may access, collect, store, use, and share (“process”) your personal information when you:

  • Visit or use our website www.trusty-handy.co.uk or any affiliated site linking to this Privacy Policy

  • Use our booking, handyman, or service-related functions

  • Communicate with us (e.g. via email, phone, chat)

  • Provide information in connection with our services (e.g. bookings, quotes, repairs)


If you do not agree with our policies and practices, please do not use our website or services. By using our site or services, you consent to this Privacy Policy.

1. What Information We Collect, How We Use It, and Lawful Bases
We collect and process personal information depending on how you interact with us. This includes:

  • Identity and contact information such as your name, email address, phone number, and service address. We use this information to manage bookings, provide services, and communicate with you. Our lawful basis is contractual necessity or legitimate interests.

  • Booking and service details such as the type of service requested, scheduling, property information, and job notes. We use this to plan and deliver the services you request. The lawful basis is contractual necessity.

  • Payment and transaction data such as payment methods and transaction history. This is used to process deposits, payments, and refunds. The lawful basis is contractual necessity.

  • Technical and usage data such as IP addresses, browser type, device information, and cookies. We use this to secure and operate our website and to analyse performance. The lawful basis is legitimate interests.

  • Marketing and communication preferences, where you have opted in to receive updates, offers, or newsletters. The lawful basis is consent, which you may withdraw at any time.

  • Uploaded files or photos, such as images of plumbing or repair issues, which help us assess and quote for jobs. The lawful basis is contractual necessity or legitimate interests.

We will only use your information for the purpose for which it was collected unless we reasonably consider another use compatible with the original purpose.
We do not knowingly collect data from children under 18. If we discover such data has been collected, we will delete it promptly.

2. How We Collect Your Information
We may collect your information directly when you fill in booking forms, contact us, or communicate with us. We also collect information automatically when you browse our website, for example through cookies and analytics. In addition, we may receive information from third-party providers such as payment processors, analytics tools, or address verification services.

3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and maintain site performance. These may include:

  • Strictly necessary cookies for essential functions (such as session management)

  • Analytics cookies to understand how users interact with our site (such as Google Analytics)

  • Marketing cookies to track user behaviour for promotional purposes

You can manage or disable cookies in your browser settings, though some features may not work properly if you do so.

4. How We Store and Process Your Data
We store your data securely using systems under our control and trusted third-party service providers. We apply appropriate technical and organisational measures to protect your data from unauthorised access or misuse.
If we transfer data outside the UK, we ensure adequate safeguards are in place in line with UK GDPR requirements.
We retain your personal data only as long as necessary for the purposes it was collected, or as required by law.

5. Sharing Your Information
We do not sell your information. However, we may share it with:

  • Service providers, contractors, or tradespeople who help deliver your requested services

  • Business partners and third parties where necessary for service fulfilment

  • Legal authorities when required by law or regulation

  • Potential buyers or business partners in the event of a sale or reorganisation

  • Other parties, but only with your explicit consent

We require all third parties to respect your data and to process it in line with UK data protection law.

6. Your Rights Under Data Protection Law
You have several rights regarding your personal data under the UK GDPR, including the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”) in certain circumstances

  • Restrict how we process your data

  • Request your data in a portable, machine-readable format

  • Object to certain types of processing

  • Withdraw consent where processing is based on your consent

 

  • To exercise these rights, please contact us using the details below. We will respond within one month in most cases.
    You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your rights are not being respected.

    7. Automated Decision Making & Profiling
    In limited cases, we may use automated processes to assist with job scheduling or matching you to the best tradesperson. These processes are based only on the information you provide. If you object or would like manual review, please contact us.

    8. Changes to This Policy
    We may update this Privacy Policy to reflect changes in practices, legal obligations, or services. Updates will be posted on this page with the revised “Last updated” date. Continued use of our services after updates indicates acceptance of the changes.

    9. Contact Us
    If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
    Trusty Handy
    Website: www.trusty-handy.co.uk
    Email: info@trusty-handy.co.uk
    Phone: 07376580862
    Address: 321-323 High Road, Chadwell Heath, Romford, RM6 6AX

    By using our website and services, you agree to the terms of this Privacy Policy.

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